As part of our on-boarding process, Esusu requires each user to provide a form of identity verification. This is done to ensure that our platform is compliant with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Once the notification shows on the app -
Simply upload a government issued ID (Drivers License or Passport) through one of the following channels:
Note: Ensure the name on ID aligns with the details registered on Esusu
The App: Upload a clear ID image that follows the criteria/sample below
Through Support: Upload a clear image or colored scan of ID that follows the criteria/sample below securely to our systems here.
Image Criteria
The most successful uploads follow the guidelines below:
Steady image
ID and text are aligned properly
Plain background
Four visible edges of the ID*
Good natural lighting (average pixel intensity ~150)
No flash*
Name, address & DOB matches those supplied to us in base doc
Should be in full color (no black and white images accepted)*
