As part of our on-boarding process, Esusu requires each user to provide a form of identity verification. This is done to ensure that our platform is compliant with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Once the notification shows on the app - 

Simply upload a government issued ID (Drivers License or Passport) through one of the following channels: 

Note: Ensure the name on ID aligns with the details registered on Esusu 

  1. The App: Upload a clear ID image that follows the criteria/sample below

  2. Through Support: Upload a clear image or colored scan of ID that follows the criteria/sample below securely to our systems here

Image Criteria 

The most successful uploads follow the guidelines below: 

  • Steady image

  •  ID and text are aligned properly

  •  Plain background

  •  Four visible edges of the ID*

  •  Good natural lighting (average pixel intensity ~150)

  •  No flash*

  •  Name, address & DOB matches those supplied to us in base doc

  • Should be in full color (no black and white images accepted)*


Did this answer your question?