Who is eligible for Esusu's rent relief funds?

Anyone who currently rents in the United States and resides in any of the properties Esusu works with. Regardless of your immigration status, you will be eligible for rent relief if you have been adversely affected by COVID-19 or are experiencing financial hardship.

Why did Esusu change its application process?

Using an automated platform allows Esusu to scale its rent relief resources to more renters nationwide. Likewise, it provides a more seamless process for applicants and property managers alike.

How do I reset my password if I am locked out?

Visit Esusu's Rent Relief platform powered by Turnkey and select "forgot your password" on the login screen. When prompted, follow instructions to complete the password reset.

What are the accepted payment methods, and can I change the payment method or set up automatic recurring payment?

The preferred payment method is ACH. This allows for automatic repayments to be enabled. Once approved and verified, applicants can also utilize debit cards to make repayment.

Is the platform available in more than one language?

Yes, Esusu's Rent Relief platform is available in six languages (English, Spanish, Portuguese, French, Ukrainian, Mandarin, and Indonesian).

How can I access my account if I want to review my loan status?

Visit Esusu's TurnKey platform via our Rent Relief page on the Esusurent.com website and log in.

Do you report payments to the credit bureaus?

No, Esusu only reports rent payments to the credit bureaus.

What does the word "term" mean in the application?

“Loan terms” refers to the terms and conditions involved when taking out an Esusu 0% loan.

What do I do if I do not have or remember my referral code? Can I still apply?

Yes, you can still apply without a code but you may also contact your property manager to get the referral code.

Do I have to be employed to qualify for rent relief loans?

No, you do not have to be employed to access Esusu rent relief loans. Esusu's rent relief loan is for anyone who currently resides and rents a home in the United States that has been adversely affected by COVID-19 or is experiencing financial hardship.

Is a photo ID required?

Although a photo ID is not required to apply, you do have the option to upload a photo. If uploading a photo, ensure that it is a clear and recent photo where you are facing forward.

Where do I find a referral code, and is it required?

Your referral code can be obtained from your property manager and is required to start your loan application.

How do I make sure that I am entering the correct property code?

If the referral code is correct, it will pop up on the platform. Please make sure you enter the full referral code. If you still don't see your referral code, please reach to your property manager or [email protected]

Do I receive an email alert to confirm that my application is complete?

Yes, you will receive an email alert when your application is complete. You will also be able to view the status of the application when you log in to your account.

Are there any interest, loan origination, or early repayment fees?

No, there is no interest, loan origination, or early prepayment fees included in the Esusu Rent Relief Fund.

Can applicants receive rent relief more than once?

After an applicant has repaid all previous loans from the Esusu Rent Relief Fund, they are eligible to reapply.

What if there is a glitch or issue with the website?

Please reach out to [email protected] for assistance.

Is SSN or TaxID required?

All applicants must enter either an SSN or a Tax ID to complete the application.

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